Synchro’s proprietary e-learning tool - Knowledge & Reward®- improves product and service knowledge at the customer interface. There is a direct correlation between increased product knowledge – ‘comfort’ and product recommendation – ‘sales’, particularly with those staff who can choose to be sales advocates of specific brands.
Online learning is also integral to the successful onboarding and induction of new employees. Critical business compliance and customer service information is delivered in a cost effective and timely manner - from Day 1.
Key outcomes include:
- Product Priority - engages sales channel with targeted products and services
- Productivity - New employees are ‘socialised’ more consistently and effectively
- Motivation - recognises and rewards individual achievement of learning performance
- Channel Knowledge - identifies induction and performance ‘gaps’ including future development opportunities
- Cost Effective - allows simultaneous coverage of your target audience
- Business Growth - creates brand loyalty and increased sales opportunities